IT Operations Management (ITOM)
Achieve Unparalleled Visibility, Control, and Automation
In a world increasingly reliant on digital operations, IT Operations Management (ITOM) becomes crucial for business success. Powered by ServiceNow, our ITOM solutions provide an integrated, automated platform to monitor, manage, and optimize your IT services and infrastructure.
Why Us
Why to choose our ServiceNow ITOM implementation
Expertise
Our certified ServiceNow consultants have the experience and expertise to implement sophisticated ITOM solutions that fit your unique business needs.
Scalability
As your organization grows, so can your ServiceNow ITOM platform. We build scalable solutions that adapt to your changing needs.
End-to-End Solution
From planning to post-implementation support, we offer comprehensive services to ensure a successful ITOM deployment.
Core Features
Elevate Your IT Operations to the Next Level
Configuration Management Database (CMDB)
A robust Configuration Management Database will have powerful insights into Computers, Servers, and other End-user devices as well as network gear that will help in various parts of your organization. Having a well implemented solution will ensure Incidents pin-pointed to the point of failure, as well as tracking Changes.
ServiceNow Discovery
The primary solution to getting a powerful CMDB is using ServiceNow Discovery. By using agent-less discovery, typically with just read-only access, the CMDB can be populated dynamically and continously through Discovery Schedules. Once set-up, devices found in your intranet and cloud will be updated on a set basis and will increase visibility in this ITOM solution.
Service Mapping
Certificate Management
Manage Certificates for your websites and applications so that they will not unexpectedly expire. Track and manage the inventory and have built in integrations with common management tools such as GoDaddy, DigiCert, and Entrust.
Event Management
Consolidate all your current monitoring tools into a single location where events can be automatically identified and resolved. Address events across the entire enterprise, understand the impact of the affected items, and perform actions automatically to resolve them.
