Lack of Expertise

Failure to conduct a proper implementation or a successful project will lead to tons of hardships down the road, whether that is having to do multitudes of enhancements in the future or revamping the whole implementation all together. Having a well-equipped implementation team to properly:

• Gather all the right resources/stakeholders related to the project

• Assess and allocate resources to ensure an accurate timeline/delivery time

• Develop the most optimal solution

• Guide the business users through proper UAT so that they fully understand the product they are receiving and how to use it

• Properly document the work in order to pass on to the client for future enhancements/maintenance

• Clear communication of all progress and updates from developers to business users throughout the process so that there is no misunderstanding of what is being delivered

Getting Decision Makers up to speed

Getting stakeholders and company leaders to fully understand a process or implementation is ESSENTIAL for setting up the company for success. If there is any misunderstanding, it could cause a company to have unnecessary customizations that generate technical debt or there lack of tools that could have optimized the workflows. With experienced ServiceNow veterans, these experts can properly educate what is BEST for the company and the proper roadmap to getting a company from point A to point B.

Going straight to customizations

It’s easy to get too invested in building a solution that fits EXACTLY to what businesses require. When ServiceNow experts get too carried away in this, they tend to lose vision of the bigger picture and design a solution that is too specific to the requirement, causing potential technical debt. In ServiceNow, it is common for a problem to have multiple solutions or approaches. In most cases, there is usually a solution already out there to be reused. It is important to have ServiceNow experts that have had experience performing such tasks before or at least know where to research for the proper way to tackle the task at hand.